Terms of Service

Introduction

These Terms of Service (“Terms”) govern your use of digital products, applications, websites, and IT services provided by XionTech Company Limited (“XionTech,” “we,” “us,” or “our”). By accessing or using our Services, you agree to be bound by these Terms.

Acceptance of Terms

By accessing, downloading, installing, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

Service Scope and Definitions

Covered Services

These Terms apply to all digital products and services provided by XionTech Company Limited, including:

Web Applications and Services

Software-as-a-Service (SaaS) platforms
Web-based applications and business tools
Company websites and customer portals
E-commerce and marketplace platforms
API services and integrations

Desktop Applications

Windows, macOS, and Linux software
Cross-platform desktop applications
Utility and productivity tools
Custom desktop solutions

Mobile Applications

iOS applications published on the Apple App Store
Android applications published on Google Play Store
Applications distributed through other mobile platforms
Enterprise mobile applications and custom solutions
Beta versions and test applications

IT Services

Custom software development projects
Cloud hosting and infrastructure services
IT consulting and technical support
System integration and migration services
Enterprise solutions and consulting

Definitions

“Services” means all digital products, applications, websites, and IT services provided by XionTech.
“User,” “You,” or “Your” means any individual or entity that accesses or uses our Services.
“Content” means any text, images, audio, video, software, data, or other materials.
“User Content” means any Content that you submit, upload, or otherwise make available through our Services.
“Account” means your registered account for accessing our Services.

User Eligibility and Account Requirements

Age Requirements

You must be at least 18 years old to use our Services independently. If you are under 18, you may only use our Services with the involvement and consent of a parent or legal guardian.

Account Registration

For certain Services, you may need to create an account. When creating an account, you must:

Provide accurate, current, and complete information
Maintain the security of your account credentials
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account

Business Accounts

For business or enterprise accounts, you represent and warrant that:

You have the authority to bind your organization to these Terms
Your organization has the legal capacity to enter into these Terms
You will ensure compliance with these Terms by all users in your organization

Acceptable Use Policy

Permitted Uses

You may use our Services for:

Legitimate business, educational, or personal purposes
Creating, storing, and managing your own content and data
Collaborating with others within the intended functionality of our Services
Integrating our Services with other compatible systems and services

Prohibited Uses

You may not use our Services to:

Violate any applicable laws, regulations, or third-party rights
Transmit harmful, illegal, or offensive content
Attempt to gain unauthorized access to our systems or other users’ accounts
Interfere with or disrupt the operation of our Services
Use our Services for any unlawful, harmful, or malicious purposes
Reverse engineer, decompile, or attempt to extract source code from our Services
Resell, redistribute, or sublicense our Services without authorization
Use our Services to compete directly with our business offerings

Content Standards

All Content you submit or share through our Services must:

Comply with applicable laws and regulations
Respect the intellectual property rights of others
Not contain harmful, offensive, or inappropriate material
Not violate the privacy or other rights of individuals
Not contain malware, viruses, or other harmful code

User Content and Intellectual Property

Your Content Rights

You retain ownership of your User Content. However, by using our Services, you grant us a limited, non-exclusive, royalty-free license to:

Store, process, and transmit your User Content as necessary to provide our Services
Make backup copies of your User Content for security and service continuity
Access your User Content to provide customer support when requested
Use aggregated, anonymized data derived from your User Content for service improvement

Our Intellectual Property

Our Services and all related intellectual property, including but not limited to:

Software code, applications, and platforms
Designs, interfaces, and user experiences
Documentation, guides, and help materials
Trademarks, logos, and branding materials
Proprietary algorithms and methodologies

are owned by XionTech or our licensors and are protected by intellectual property laws.

Third-Party Content

Our Services may include or integrate with third-party content, services, or applications. We do not endorse or assume responsibility for third-party content. Your use of third-party services is subject to their respective terms and conditions.

Service Availability and Modifications

Service Availability

While we strive to maintain high availability of our Services, we do not guarantee uninterrupted access. Our Services may be temporarily unavailable due to:

Scheduled maintenance and updates
Technical issues or system failures
Security incidents or investigations
Force majeure events beyond our control

Service Modifications

We reserve the right to:

Modify, update, or discontinue any aspect of our Services
Add or remove features, functionality, or integrations
Change pricing, plans, or service offerings
Implement security measures or access restrictions

We will provide reasonable notice of significant changes that materially affect your use of our Services.

Data Protection and Privacy

Privacy Policy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Security

We implement reasonable security measures to protect your data, including:

Encryption of data in transit and at rest
Access controls and authentication mechanisms
Regular security assessments and monitoring
Incident response and breach notification procedures

Data Backup and Recovery

We maintain backup procedures for service continuity, but we recommend that you:

Regularly backup your important data
Maintain copies of critical information outside our Services
Understand that data recovery may not always be possible
Review our specific backup and recovery policies for your service level

Service Transfers and Business Changes

Product and Service Transfers

As a software development company, XionTech may sell, transfer, or assign individual products or services to third parties. In such cases:

User Notification: We will provide advance notice through service notifications, email, or direct communication
Service Continuity: We will work to ensure smooth transition of services to new owners
Terms Transfer: These Terms may be assigned to the acquiring company, or new terms may be provided
User Options: You may have the option to:

Continue using the service under new ownership
Export your data before the transfer
Terminate your use of the service
Request data deletion (subject to legal requirements)

Business Transitions

In the event of merger, acquisition, or sale of business assets:

User data and service obligations may be transferred as part of the transaction
Users will be notified of ownership changes and any impact on services
Privacy rights and data protection obligations will be maintained
New owners will assume responsibility for ongoing service delivery

Limitations of Liability and Warranties

Disclaimer of Warranties

Our Services are provided “as is” and “as available” without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

Merchantability and fitness for a particular purpose
Non-infringement of third-party rights
Uninterrupted or error-free operation
Accuracy or completeness of content or data
Security of data transmission or storage

Limitation of Liability

To the maximum extent permitted by law, XionTech shall not be liable for:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, data, or business opportunities
Service interruptions or data loss
Third-party actions or content
Damages exceeding the amount paid for the relevant service in the 12 months preceding the claim

Indemnification

You agree to indemnify and hold XionTech harmless from any claims, damages, or expenses arising from:

Your use of our Services in violation of these Terms
Your User Content or its infringement of third-party rights
Your violation of applicable laws or regulations
Your negligent or wrongful conduct

Termination

Termination by You

You may terminate your use of our Services at any time by:

Discontinuing use of our Services
Closing your account through account settings
Contacting our support team for assistance with account closure
Following specific cancellation procedures for subscription services

Termination by Us

We may terminate or suspend your access to our Services immediately if:

You violate these Terms or our Acceptable Use Policy
Your account is used for illegal or harmful activities
You fail to pay required fees or charges
We are required to do so by law or legal process
We discontinue a service or cease business operations

Effect of Termination

Upon termination:

Your right to use our Services immediately ceases
We may delete your account and User Content after a reasonable period
You remain responsible for any outstanding fees or charges
Provisions of these Terms that should survive termination will continue in effect

International Use and Compliance

Global Services

Our Services may be accessed and used internationally. Users outside Vietnam are responsible for compliance with local laws and regulations.

Export Controls

Our Services and technology may be subject to export control laws and regulations. You agree to comply with all applicable export control requirements.

Jurisdictional Variations

Some features or services may not be available in all jurisdictions due to local laws or business considerations.

Dispute Resolution

Governing Law

These Terms are governed by the laws of Vietnam, without regard to conflict of law principles.

Dispute Resolution Process

For any disputes arising from these Terms or your use of our Services:

Step 1: Direct Resolution

Contact our support team at [email protected]
We will work in good faith to resolve the dispute within 30 days

Step 2: Formal Mediation

If direct resolution fails, disputes may be submitted to mediation
Mediation will be conducted in Ho Chi Minh City, Vietnam
Costs of mediation will be shared equally between parties

Step 3: Legal Proceedings

Remaining disputes will be resolved through the courts of Vietnam
Legal proceedings will be conducted in Ho Chi Minh City, Vietnam
Each party bears its own legal costs unless otherwise determined by the court

Class Action Waiver

You agree that any disputes will be resolved individually and not as part of a class action or collective proceeding.

Contact Information and Support

General Contact

XionTech Company Limited

Email: [email protected]
Phone: +084-908-107552
Address: Floor No. 12, A2 Tower, Viettel Building, 285 Cach Mang Thang Tam St., Hoa Hung Ward, Ho Chi Minh City, Vietnam

Legal and Compliance Inquiries

For legal questions or compliance matters:

Email: [email protected] (Subject: “Legal Inquiry”)
Response Time: Within 5 business days for legal matters
Documentation: Legal documentation available upon request

Support and Technical Assistance

For technical support and service assistance:

Email: [email protected]
Phone: +084-908-107552 (Business Hours: Monday-Friday, 9:00 AM – 6:00 PM ICT)
Response Time: Within 24 hours for standard support requests

Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any additional service-specific terms, constitute the entire agreement between you and XionTech regarding your use of our Services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.

Notices

All notices under these Terms will be delivered electronically to the email address associated with your account or as otherwise specified in these Terms.

Changes to Terms

We may update these Terms periodically to reflect changes in our services, legal requirements, or business practices. We will notify users of material changes through:

Updated terms posted on our website and in our services
Email notifications for significant changes (where contact information is available)
In-service notifications for material changes affecting user rights
Continued use of our Services after changes constitutes acceptance

Last update: July 10, 2025
Effective Date: July 10, 2025
Terms of Service Version: 1.0
Language: English
Primary Jurisdiction: Vietnam
Global Applicability: Yes, with jurisdiction-specific adaptations as required

These Terms of Service are designed to protect both XionTech and our users while enabling the delivery of high-quality digital products and services. We encourage you to review these Terms periodically and contact us with any questions or concerns.

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