XionTech Support Center

Professional Support for All XionTech Digital Products and Services

Welcome to XionTech Company Limited’s comprehensive support center. We provide professional technical support and customer assistance for all our digital products, applications, and IT services.

Company Information

• Company: XionTech Company Limited
• Address: Floor No. 12, A2 Tower, Viettel Building, 285 Cach Mang Thang Tam St., Hoa Hung Ward, Ho Chi Minh City, Vietnam
• Email: [email protected]
• Phone: +084-908-107552
• Business License Number: 0318883639
• D-U-N-S Number: 665533815

Contact Methods

Email Support (Primary)

General Support: [email protected]

Subject Line Guidelines:

• Mobile App Issues: “Mobile App Support – [App Name] – [Issue]”
• Web Service Issues: “Web Service Support – [Service Name] – [Issue]”
• IT Services: “IT Services Support – [Service Type] – [Issue]”
• Enterprise Clients: “Enterprise Support – [Company Name] – [Issue]”
• Privacy Inquiries: “Privacy Support – [Inquiry Type]”
• Billing Questions: “Billing Support – [Account/Invoice Number]”

Phone Support

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (ICT/GMT+7)
Phone: +084-908-107552

Phone Support Available For:

• Enterprise clients and business partnerships
• Critical technical issues requiring immediate attention
• Account security and access problems
• Billing and payment inquiries
• Product licensing and commercial questions

In-Product Support

Many of our digital products include built-in support features:

• In-app help centers and documentation
• Chat support (where available)
• Feedback and bug reporting tools
• FAQ sections and troubleshooting guides

Our Services and Products

Web Applications and Services

Service Types:

• Software-as-a-Service (SaaS) platforms
• Web-based business applications
• E-commerce and marketplace solutions
• Customer portals and dashboards
• API services and integrations

Support Coverage:

• Browser compatibility and technical issues
• Account access and authentication problems
• Data import/export and integration support
• Performance optimization and scaling
• Security and compliance assistance

Desktop Applications

Platform Support:

• Windows desktop software
• macOS applications
• Linux-compatible solutions
• Cross-platform desktop tools

Support Coverage:

• Installation and setup assistance
• Compatibility and system requirements
• Feature functionality and user training
• Performance troubleshooting
• License management and activation

Mobile Applications

Platforms Supported:

• iOS applications (Apple App Store)
• Android applications (Google Play Store)
• Cross-platform mobile solutions
• Enterprise mobile applications

Support Coverage:

• Technical issues and bug reports
• Feature requests and feedback
• Account management and data concerns
• Installation and compatibility problems
• Performance optimization guidance

IT Services and Consulting

Service Areas:

• Custom software development
• Cloud hosting and infrastructure
• IT consulting and strategy
• System integration and migration
• Enterprise solution development

Support Coverage:

• Project consultation and planning
• Technical implementation guidance
• Ongoing maintenance and support
• Performance monitoring and optimization
• Security assessment and compliance

Support Response Times

Standard Support (Email)

• Initial Response: Within 24 hours (business days)
• Issue Resolution: 2-5 business days (depending on complexity)
• Status Updates: Every 48 hours for ongoing issues

Priority Support (Phone)

• Enterprise Clients: Same-day response during business hours
• Critical Issues: Within 4 hours during business hours
• Security Incidents: Immediate response (may extend beyond business hours)

Emergency Support

For critical system failures, security incidents, or business-critical issues:

• Contact: +084-908-107552
• Email: [email protected] (Subject: “URGENT – [Issue Description]”)
• Response Time: Within 2 hours (24/7 for enterprise clients)

Frequently Asked Questions (FAQ)

General Questions

Q: What products and services does XionTech offer? A: XionTech Company Limited is a comprehensive software development and IT services company. We develop mobile applications, web applications, desktop software, and provide IT consulting services. Visit our main website for a complete overview of our current offerings.

Q: How can I verify that a product is currently owned by XionTech? A: Check the developer information in app stores, look for our company name in the product’s “About” section, or contact us directly for verification. As a growing company, we may transfer some products to other companies as part of our business operations.

Q: Do you provide custom development services? A: Yes, we offer custom software development, enterprise solutions, and IT consulting services. Contact us to discuss your specific requirements and project scope.

Technical Support

Q: My mobile app is crashing. What information should I provide? A: Please include:

• Device model and operating system version
• App version number
• Steps to reproduce the crash
• Screenshots or error messages (if available)
• When the issue first occurred

Q: How do I report a security vulnerability? A: Send detailed information to [email protected] with “Security Issue” in the subject line. We take security reports seriously and will respond promptly to investigate and address any verified vulnerabilities.

Q: Can I request new features for your products? A: Absolutely! We welcome feature requests and user feedback. Send your suggestions to [email protected] with “Feature Request” in the subject line, including detailed descriptions and use cases.

Account and Billing

Q: How do I update my account information? A: Account updates can typically be made within the product’s settings. For assistance or if you cannot access your account, contact us with your account details and requested changes.

Q: What payment methods do you accept? A: We accept various payment methods through secure third-party processors. Specific payment options depend on the service and your location. Contact us for detailed payment information for your specific needs.

Q: How do I cancel my subscription or service? A: Cancellation procedures vary by service. Check the product’s settings or documentation for self-service options, or contact our support team for assistance with account cancellation.

Privacy and Data

Q: How can I access or delete my personal data? A: You can request access to or deletion of your personal data by contacting [email protected] with “Privacy Request” in the subject line. Please include verification information and specify your request type. We will respond within 30 days as required by applicable privacy laws.

Q: Do you share my data with third parties? A: We only share data as described in our Privacy Policy, primarily with trusted service providers who help us deliver our services. We do not sell personal data to third parties. Review our comprehensive Privacy Policy for detailed information.

Q: What happens to my data if you sell an app or service? A: If we transfer a product to another company, you will be notified in advance. Your data may be transferred as part of the business transaction, but your privacy rights will be maintained under the new ownership. You will have options to delete your data before the transfer if you prefer.

Product-Specific Support

For Current Product Users

If you’re using a XionTech product, check these resources first:

1. In-Product Help: Look for help sections, FAQs, or support options within the product
2. Documentation: Review available user guides and documentation
3. Settings: Check privacy, account, and support settings for self-service options
4. Updates: Ensure you’re using the latest version of the product

For Transferred Products

If you’re using a product that was previously owned by XionTech but has been transferred to another company:

• Contact the Current Owner: Support should be provided by the current product owner
• Check Product Information: Look for updated contact information in the product or app store listing
• Legacy Support: We may provide limited transition support for recently transferred products

Enterprise and Business Support

Enterprise Clients

We provide dedicated support for enterprise clients and business partners:

Enhanced Support Features:

• Dedicated account management
• Priority response times
• Custom service level agreements (SLAs)
• Direct phone and email access
• Business hours and emergency support options

Contact for Enterprise Support:

• Email: [email protected] (Subject: “Enterprise Support”)
• Phone: +084-908-107552
• Account Management: Available during business hours

Business Partnerships

For companies interested in partnerships, licensing, or business development:

• Email: [email protected] (Subject: “Business Partnership”)
• Response Time: Within 2 business days
• Meeting Scheduling: Available upon request

Quality Assurance and Feedback

Our Commitment to Quality

• Professional Response: Courteous and knowledgeable support staff
• Timely Communication: Clear response times and regular updates
• Effective Resolution: Focus on solving problems and meeting customer needs
• Continuous Improvement: Regular review and enhancement of support processes

Customer Feedback

We value your feedback and use it to improve our products and services:

• Satisfaction Surveys: Periodic feedback requests for service evaluation
• Product Reviews: Encourage honest reviews on app stores and platforms
• Feature Suggestions: Welcome ideas for product improvements and new features
• Service Feedback: Open to suggestions for support process improvements

Escalation Process

If you’re not satisfied with the initial support response:

1. Request Escalation: Reply to your support email requesting escalation
2. Supervisor Review: A senior support representative will review your case
3. Management Review: Complex issues may be escalated to management level
4. Executive Contact: For unresolved issues, contact our executive team directly

International Support

Language Support

• Primary Language: English
• Local Language: Vietnamese
• Additional Support: We can arrange translation services for complex technical issues when needed

Time Zone Considerations

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (ICT/GMT+7)
• International Clients: We accommodate different time zones for scheduled calls and consultations
• Urgent Issues: Emergency support may extend beyond standard business hours

Global Service Delivery

While based in Vietnam, we provide support for products and services used globally:

• International Compliance: Support practices comply with international standards
• Cross-Border Services: Experience supporting clients in multiple countries
• Cultural Awareness: Understanding of diverse business practices and requirements

Security and Privacy

Support Security

• Data Protection: All support communications are handled confidentially
• Account Verification: We may request verification information to protect your account
• Secure Channels: Support communications use secure methods and encryption where appropriate
• Privacy Compliance: Support practices comply with our Privacy Policy and applicable laws

Incident Reporting

For security incidents or privacy concerns:

• Immediate Reporting: Contact us immediately for security-related issues
• Detailed Information: Provide as much detail as possible about the incident
• Confidential Handling: All security reports are handled with strict confidentiality
• Regular Updates: We provide status updates on security incident investigations

Legal and Compliance

Terms of Service

Support is provided subject to the terms of service for each product or service. Please review applicable terms before using our support services.

Limitation of Support

• Current Products: Full support for products currently owned and operated by XionTech
• Transferred Products: Limited or no support for products sold or transferred to other companies
• Legacy Products: Reduced support for discontinued products (security updates may still be provided)
• Third-Party Issues: Limited support for issues caused by third-party services or products

Compliance Support

We assist with compliance-related questions and requirements:

• Privacy Compliance: Assistance with privacy rights and data protection requirements
• Security Standards: Guidance on security features and compliance capabilities
• Regulatory Questions: Help understanding how our products meet regulatory requirements
• Documentation: Provision of compliance documentation and certifications where available